This should resolve your disconnected error. To check what account is registered from within Word, click File -> Account and ensure the "Belongs to:" account matches their UF email address. In this case, you can create a new profile and add your email account to it. Repeat the previous step for all installed license until it says there are no licenses installed. Type: cscript ospp.vbs /unpkey:XXXXX (where XXXXX is equal to the last 5 characters of that showed up during the dstatus command) Type: cscript ospp.vbs /dstatus and press enter After that, when you try to log in, the device will be registered correctly. Type: cd "\Program Files (x86)\Microsoft Office\Office16" and press enter In Start-> Settings-> Accounts-> Access work or school, you have to disconnect the Microsoft account. Start > type CMD > right click command prompt and choose run as administrator Step 2: Delete all activation's for Office via command prompt Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\ĭelete the Identities key and all subkeys. Open Regedit > right-click run as administrator Step 1: Remove the Identities registry keyĮnsure all Office applications are closed
If a student comes from a previous school or college with an office 365 subscription installed on their laptop you must use these instructions to remove the old license from the computer. Solution home General FAQ's Remove previous Office 365 subscription install
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